Every once in a while, I like to sit back and reflect on those people that make the IT profession possible. I normally like to call them customers (because that is how they should be treated). Occasionally, one of these “customers” does something that is worthy of the official title, “User.”
So, I present to you a new blog category: Users Rule! Because, for all of their questions, for all of their mannerisms, and all of their deep understanding of new technology, Users Rule!
So, sit back, relax, and imagine supporting these “amazing” users and the joy that it brings to me every day.
13:30- User calls the helpdesk and says “When I undocked my laptop, I accidentally unplugged my keyboard and now it won’t work.”
13:32- Helpdesk- “What won’t work, the laptop or the keyboard.”
13:33- User- “The keyboard. The laptop is on.”
13:34- Helpdesk- “Hmmm. Did you make sure the keyboard is plugged in?”
13:35- User- “Yes. It is plugged in to the usb port.”
13:35:30- Helpdesk- “Are there any lights on the keyboard, like Numlock, Caps Lock, or Scroll Lock?”
13:36- User- “Huh?”
13:36:05- Helpdesk- “Are there any green lights on the keyboard.”:
13:36:15- User- “No, should there be?”
13:36:20- Helpdesk- “Yes, there should be. It sounds like your keyboard is dead. I am going to send someone down with a new keyboard.”
13:36:30- User- “Ok, thank you.”
Our hero takes a trip down to the User’s desk with keyboard in hand. Upon arrival he sees something suspicious about the user’s keyboard… Continue reading ‘Users Rule!: The Amazing Keyboard Loopback Trick!’
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