I am starting a new category called the Early Call. Those who are in the IT support arena know this category all too well. For the inaugural post I present a call that I received at 3:30 AM. The thing about these early morning calls is that while annoying, we always end up learning some lessons. I hope to pass these on to any readers who may benefit or be reminded of the lessons learned.
3:30 AM Phone Rings… Continue reading ‘Early Call: The Internet is down, please reboot it.’
